Last updated: March 2026
1. Introduction
These terms and conditions (“Terms”) govern your use of the Optus Glean website at optusglean.ie and the provision of cleaning and facilities management services by Optus Glean Ltd (“Optus Glean”, “we”, “us”, “our”). Our registered office is at 26 Village Square, Castle Leslie Estate, Glaslough, Co. Monaghan, H18 XP59.
By using our website or engaging our services, you agree to be bound by these Terms. If you do not agree to these Terms, you should not use our website or services.
2. Website Use
You may use our website for lawful purposes only. You must not:
- Use the website in any way that breaches any applicable local, national, or international law or regulation
- Use the website in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect
- Attempt to gain unauthorised access to our website, the server on which our website is stored, or any server, computer, or database connected to our website
- Use the website to transmit any unsolicited or unauthorised advertising or promotional material
- Reproduce, duplicate, copy, or re-sell any part of our website without our express written permission
3. Service Provision
3.1 Scope of Services
Optus Glean provides contract cleaning, specialist cleaning, commercial laundry, and facilities management services across all 26 counties in Ireland. The specific scope of services for each client is defined in the individual service agreement or cleaning specification agreed between Optus Glean and the client.
3.2 Service Standards
We deliver all services in accordance with our documented quality management framework, which includes method statements, risk assessments, and cleaning specifications tailored to each client site. Our operatives are Garda vetted, Safe Pass certified, and trained on site-specific requirements before commencing work.
3.3 Access and Cooperation
The client agrees to provide safe and reasonable access to the premises for our cleaning operatives to carry out the agreed services. The client is responsible for informing Optus Glean of any site-specific hazards, access restrictions, or special requirements prior to the commencement of services.
4. Quotations and Pricing
4.1 Quotations
All quotations provided by Optus Glean are based on a site survey and are valid for 30 days from the date of issue unless otherwise stated. Quotations are subject to the accuracy of information provided by the client regarding the size, condition, and requirements of the premises.
4.2 Pricing
Prices quoted are exclusive of VAT unless otherwise stated. VAT will be charged at the prevailing rate applicable at the time of invoicing. We reserve the right to adjust pricing with 30 days’ written notice where there is a material change in the scope of work, site conditions, or statutory minimum wage rates.
4.3 Payment Terms
Invoices are issued monthly in arrears for contract cleaning services and upon completion for one-off or project-based work. Payment is due within 30 days of the invoice date. We reserve the right to charge interest on overdue payments at a rate of 8% above the European Central Bank reference rate, in accordance with the European Communities (Late Payment in Commercial Transactions) Regulations 2012 (S.I. No. 580/2012).
5. Cancellation Policy
5.1 Contract Cleaning Services
Either party may terminate a contract cleaning agreement by providing written notice in accordance with the notice period specified in the service agreement. Where no notice period is specified, a minimum of 30 days’ written notice is required.
5.2 One-Off and Project-Based Services
Cancellations for one-off or project-based services must be made at least 48 hours before the scheduled service date. Cancellations made with less than 48 hours’ notice may be subject to a cancellation fee of up to 50% of the quoted price to cover mobilisation costs.
5.3 Immediate Termination
Either party may terminate the agreement immediately by written notice if the other party commits a material breach of these Terms that is not remedied within 14 days of receiving written notice of the breach.
6. Insurance and Liability
6.1 Insurance
Optus Glean maintains the following insurance cover:
- €6.5 million Public Liability insurance
- €13 million Employer’s Liability insurance
- Professional Indemnity insurance
- All-risks property insurance
Certificates of insurance are available upon request.
6.2 Limitation of Liability
While we take every reasonable precaution to prevent damage or loss, our total liability under or in connection with any service agreement shall not exceed the total fees paid by the client under that agreement in the 12 months preceding the event giving rise to the claim. This limitation does not apply to liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.
6.3 Reporting Damage
Any damage or loss believed to have been caused by our operatives must be reported to Optus Glean in writing within 48 hours of the incident or discovery. We will investigate all reported incidents promptly and work with our insurers to resolve legitimate claims.
7. Complaints Procedure
Optus Glean is committed to resolving complaints quickly and fairly. If you are dissatisfied with any aspect of our services:
- Step 1: Contact your assigned account manager or email info@optusglean.ie with details of your complaint
- Step 2: We will acknowledge your complaint within 2 working days
- Step 3: We will investigate and provide a full written response within 10 working days
- Step 4: If you remain dissatisfied, the matter will be escalated to senior management for final review within a further 10 working days
8. Intellectual Property
All content on the Optus Glean website — including text, graphics, logos, images, photographs, and software — is the property of Optus Glean Ltd or its licensors and is protected by Irish and international copyright, trademark, and intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on our website without our prior written consent.
The Optus Glean name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Optus Glean Ltd. You must not use such marks without our prior written permission.
9. Confidentiality
Both parties agree to keep confidential any information received from the other party that is not publicly available, including but not limited to business information, client lists, pricing, methods, and operational procedures. This obligation of confidentiality shall survive the termination of any service agreement.
10. Force Majeure
Neither party shall be liable for any failure or delay in performing their obligations under these Terms where such failure or delay results from circumstances beyond the reasonable control of that party, including but not limited to severe weather, natural disasters, pandemics, government restrictions, industrial action, or failure of third-party utilities or telecommunications.
11. Data Protection
We process personal data in accordance with our Privacy Policy, which forms part of these Terms. By using our website or services, you acknowledge that you have read and understood our Privacy Policy.
12. Health and Safety
Optus Glean complies with the Safety, Health and Welfare at Work Act 2005 and all associated regulations. We maintain a comprehensive health and safety management system that includes risk assessments, method statements, COSHH data sheets, and incident reporting procedures for all service activities.
13. Subcontracting
Optus Glean may engage subcontractors to deliver specific elements of a cleaning contract. Where subcontractors are used, they are required to meet the same standards as our directly employed staff, including Garda vetting, Safe Pass certification, and compliance with our quality management framework. Optus Glean remains fully responsible for the quality and performance of any subcontracted work.
14. Amendments
We reserve the right to amend these Terms at any time. Any changes will be posted on this page with an updated “Last updated” date. Continued use of our website or services after any changes constitutes acceptance of the amended Terms.
15. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of the Republic of Ireland. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the Republic of Ireland.
16. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
17. Entire Agreement
These Terms, together with our Privacy Policy and any individual service agreement, constitute the entire agreement between you and Optus Glean in relation to your use of our website and services, and supersede all previous agreements, understandings, and representations.
18. Contact
If you have any questions about these Terms, please contact us:
- Email: info@optusglean.ie
- Phone: +353 (47) 37427
- Post: Optus Glean Ltd, 26 Village Square, Castle Leslie Estate, Glaslough, Co. Monaghan, H18 XP59