Last updated: March 2026
1. Who We Are
Optus Glean Ltd (“Optus Glean”, “we”, “us”, “our”) is a cleaning and facilities management company registered in Ireland. Our registered office is at 26 Village Square, Castle Leslie Estate, Glaslough, Co. Monaghan, H18 XP59.
Optus Glean is the data controller for the personal data we collect through our website, contact forms, telephone enquiries, and service delivery operations. This means we are responsible for deciding how your personal data is used and for ensuring it is handled in accordance with applicable data protection legislation.
2. Data Protection Legislation
We process personal data in accordance with the following legislation:
- The General Data Protection Regulation (EU) 2016/679 (“GDPR”)
- The Data Protection Act 2018 (Ireland)
- The ePrivacy Directive 2002/58/EC (as transposed into Irish law by S.I. No. 336/2011)
3. What Personal Data We Collect
We may collect and process the following categories of personal data:
3.1 Information You Provide Directly
- Contact information: name, email address, telephone number, business name, and postal address when you submit a contact form, request a quote, or make a telephone enquiry
- Correspondence: the content of emails, messages, and other communications you send to us
- Job applications: CV, cover letter, employment history, qualifications, and references when you apply for a position with us
3.2 Information Collected Automatically
- Technical data: IP address, browser type and version, operating system, device type, and screen resolution
- Usage data: pages visited, time spent on pages, referring website, and navigation paths through our site
- Cookie data: information collected through cookies and similar technologies (see Section 9 below)
3.3 Information From Third Parties
- Referrals: your name and contact details when a third party refers you to our services
- Public sources: information available from public registers or directories relevant to providing our services
4. Legal Basis for Processing
We process your personal data on the following legal bases under Article 6(1) of the GDPR:
- Consent (Article 6(1)(a)): where you have given clear consent for us to process your personal data for a specific purpose, such as subscribing to our newsletter or accepting cookies
- Contract (Article 6(1)(b)): where processing is necessary for the performance of a contract with you, or to take steps at your request before entering into a contract (e.g., responding to a quote request)
- Legitimate interests (Article 6(1)(f)): where processing is necessary for our legitimate business interests, provided those interests do not override your fundamental rights and freedoms. Our legitimate interests include marketing our services, improving our website, and managing our business operations
- Legal obligation (Article 6(1)(c)): where processing is necessary to comply with a legal obligation to which we are subject, such as tax reporting or health and safety record-keeping
5. How We Use Your Data
We use the personal data we collect for the following purposes:
- Responding to your enquiries and providing quotations for cleaning services
- Delivering cleaning and facilities management services under contract
- Processing job applications and managing recruitment
- Sending you information about our services where you have consented or where we have a legitimate interest
- Improving our website, services, and customer experience
- Complying with legal and regulatory obligations
- Managing our business operations, including accounting, auditing, and administration
- Protecting our legal rights and preventing fraud
6. Data Sharing
We do not sell, rent, or trade your personal data. We may share your personal data with the following categories of third parties where it is necessary for the purposes described in this policy:
- Insurance providers: to maintain our public liability, employer’s liability, and professional indemnity insurance cover
- Subcontractors and partners: where we engage specialist subcontractors to deliver specific elements of a cleaning contract, we may share relevant contact and site information with them
- Professional advisers: our accountants, solicitors, and auditors where necessary for professional advice or compliance purposes
- IT service providers: our website hosting provider, email platform, and other technology services that process data on our behalf under appropriate data processing agreements
- Revenue Commissioners: where required by law for tax compliance purposes
- An Garda Síochána or regulatory authorities: where required by law or in connection with legal proceedings
All third parties who process personal data on our behalf are required to implement appropriate technical and organisational measures to protect your data and are contractually bound to process it only in accordance with our instructions.
7. Data Retention
We retain your personal data only for as long as is necessary for the purposes for which it was collected:
- Enquiries and quotes: 2 years from the date of your last contact with us
- Client contract data: 7 years after the end of the contract (to comply with Irish tax and accounting obligations)
- Job applications (unsuccessful): 12 months from the date of the recruitment decision
- Employee records: 7 years after the end of employment
- Website analytics data: 26 months (anonymised and aggregated)
- Cookie consent records: 12 months from the date consent was given
When the retention period expires, we will securely delete or anonymise your personal data.
8. Your Rights Under GDPR
Under the GDPR, you have the following rights in relation to your personal data:
- Right of access (Article 15): You have the right to request a copy of the personal data we hold about you
- Right to rectification (Article 16): You have the right to request that we correct any inaccurate or incomplete personal data
- Right to erasure (Article 17): You have the right to request that we delete your personal data where there is no compelling reason for us to continue processing it
- Right to restrict processing (Article 18): You have the right to request that we restrict the processing of your personal data in certain circumstances
- Right to data portability (Article 20): You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller
- Right to object (Article 21): You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes
- Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal
To exercise any of these rights, please contact us at info@optusglean.ie. We will respond to your request within 30 days.
9. Cookies
Our website uses cookies and similar technologies to improve your browsing experience and to analyse how visitors use our site.
9.1 What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device and remember information about your visit.
9.2 Types of Cookies We Use
- Strictly necessary cookies: These are essential for the website to function correctly. They enable core features such as page navigation and access to secure areas. These cookies do not require your consent
- Analytics cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use this information to improve our website
- Marketing cookies: If used, these cookies track visitors across websites to enable us to display relevant advertisements. We will only set these cookies with your explicit consent
9.3 Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling cookies may affect the functionality of our website.
10. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption on all pages of our website
- Secure hosting with access controls and monitoring
- Staff training on data protection responsibilities
- Access controls limiting personal data access to authorised personnel only
- Regular review of our data protection practices
11. International Data Transfers
Your personal data is primarily stored and processed within the European Economic Area (EEA). Where we use service providers that may process data outside the EEA, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission or an adequacy decision under Article 45 of the GDPR.
12. Children’s Data
Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child under 16, we will take steps to delete that data promptly.
13. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or applicable legislation. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.
14. Contact Us
If you have any questions about this privacy policy, wish to exercise your data protection rights, or have a concern about how we handle your personal data, please contact us:
- Email: info@optusglean.ie
- Phone: +353 (47) 37427
- Post: Optus Glean Ltd, 26 Village Square, Castle Leslie Estate, Glaslough, Co. Monaghan, H18 XP59
15. Complaints
If you are not satisfied with our response to your data protection concern, you have the right to lodge a complaint with the Data Protection Commission (DPC), which is the supervisory authority for data protection in Ireland:
- Website: www.dataprotection.ie
- Phone: +353 (0)761 104 800 / Lo Call 1890 252 231
- Email: info@dataprotection.ie
- Post: Data Protection Commission, 21 Fitzwilliam Square South, Dublin 2, D02 RD28